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Terms and Conditions Terms and Conditions
Section A. General
  1. Acceptance of Terms of Use.
    This website (this "Site") has been developed by IOFAST, a division of Ballenger Motorsports, Inc. ("IOFAST"). By accessing and using this Site, you agree to abide by these terms and conditions of use ("Terms of Use"). If you do not agree to abide by these Terms of Use, do not use this Site. IOFAST reserves the right to modify these Terms of Use from time to time in its sole discretion by updating this page. By using this Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use. In case of any violation of these Terms of Use, IOFAST reserves the right to seek all remedies available at law and in equity for such violations.

  2. Restrictions on Use of Content.
    All contents of this Site are protected by applicable law, including, without limitation, United States copyright law and international treaties. Except as otherwise expressly permitted herein, no portion of the materials on this Site may be reproduced in any form or manner without the prior written permission of IOFAST. You are not permitted to modify, distribute, publish, transmit or create derivative works of any materials found on this Site for any public or commercial purposes. No rights or license of any kind of IOFAST's intellectual property are transferred to, granted to, provided to or received by you because of your use of this Site. IOFAST may change, delete or add to the contents of this Site in IOFAST's sole discretion.

  3. Compliance With Applicable Laws.
    Your access to and use of this Site is governed by all applicable federal, state, local and international laws. All information available on this Site is subject to United States export control laws and may also be subject to the export/import or other applicable laws of the country where you reside. This Site is operated and controlled by IOFAST from its offices within the United States. IOFAST makes no representations that the contents of this Site are appropriate or available for use in other locations, and access to this Site from territories where its contents are illegal is prohibited. If you access this Site from locations outside of the United States, you do so at your own initiative and are responsible for compliance with all applicable local laws.

  4. Disclaimers.
    This Site may contain inaccuracies and typographical errors. IOFAST does not warrant the accuracy, adequacy, completeness, legality, reliability or usefulness of any materials, statements, opinions, advice or other information on this Site. Any reliance on such information shall be at your own risk. Any reference on this Site to any specific third party or third party commercial product, process or service by trade name, trademark, manufacturer or otherwise, does not constitute or imply an endorsement, recommendation or favoring by IOFAST. Links from this Site to other third party websites do not constitute an endorsement from IOFAST and are provided for informational purposes only. It is your responsibility to evaluate the content and usefulness of any materials or information obtained from this and other websites. ALL INFORMATION PROVIDED ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. IOFAST DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. Please note that some jurisdictions do not allow the exclusions of implied warranties so some or all of the above exclusions may not apply to you. IOFAST SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE, OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION CONTAINED ON THIS SITE, EVEN IF IOFAST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY, INCLUDING, WITHOUT LIMITATION, THOSE CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE OR UNDER ANY OTHER CAUSE OF ACTION.

Section B. Returns / Warranty
  1. Standard

    Return for refund within: 30 days
    Return for replacement within: 1 year

    This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee. Unopened items returned within 30 days may be exempt from this restocking fee. Shipping charges will not be refunded. Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions. Due to the time and cost involved in processing an RMA we will not issue an RMA for an order subtotal of less than $5.00. After you have requested an RMA, you must return the item(s) within 30 days from the date the RMA was issued. If your items are not received within this time, your RMA request will be cancelled.

  2. Open-Box

    Return for refund within: 15 days
    Return for replacement within: non-replaceable

    This is our Detailed Open Box Item Return Policy. IOFAST sells some items that are listed as open-box. Because these items are sold at greatly reduced prices, they bear this limited 15-day refund-only return policy through IOFAST. Such items can only be returned within 15 days of the applicable invoice date. IOFAST cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or IOFAST) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee. After you have requested an RMA, you must return the item(s) within 30 days from the date the RMA was issued. If your items are not received within this time, your RMA request will be cancelled.
Section C. Privacy
  1. Information Collection and Use and its partners who directly influence your purchase are the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

  2. Registration
    In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important services such as automated order status updates via e-mail.

  3. Order
    Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you.
Section D. Non-Profit
  1. IOFAST is proud to offer additional discounts on top of our already rock-bottom prices to all qualified non-profit organizations throughout the United States. We believe in the good work of these organizations and understand their unique financial constraints.

    To apply for non-profit status with IOFAST, simply fax us your IRS approved 501(c)(3) documentation along with your organization's registered e-mail address to (804) 433-3825. Upon approval, we will then add an extra 5% discount to every order you place with us.
Section E. Net Terms / Purchase Orders
  1. Opening a Net Terms Account
    To open a Net Terms Account so that you may place orders using the Purchase Order method at checkout IOFAST requires our credit application form to be completed and faxed to (804) 433-3825. To apply for net terms your first order must consist of a minimum of $400.00 USD in parts. Your application involves providing 3 bank and 1 trade references along with your Dun and Bradstreet (DUNS) number. The form may be downloaded using the following URL:

    A time period of up to one week may be required to verify your credit information and approve your credit limit. If we believe the information provided is inaccurate we may require additional time to contact you so that we may receive corrected information. The quickest route to approval is through your DUNS number so please ensure that is provided.

  2. Conditions
    Invoices must be paid WITHIN the time extended to you, typically 15 or 30 days of the invoice date. Upon approval the time period in which the invoice must be paid will be provided to you. All purchase orders are subject to our terms and conditions. Submission of purchase order signifies customer agreement with terms and conditions. Please read terms and conditions prior to submission of purchase order.
Section F. Low Order Fee
  1. If you have already placed at least 1 or more orders in the last 72 hours that had a sub-total of less than $15.00 then additional orders that meet this criteria within that time period will be charged a $3.00 low order handling fee.
Section G. Shipping Methods
  1. Most orders placed before 1:30PM eastern time get shipped out on the same day!
  2. does not guarantee same day shipping.
  3. Orders may require 1 to 2 business days processing time before shipping.
  4. does not process orders during weekends.
  5. We do not ship on customer UPS or FedEx Accounts.
  6. No deliveries will be made on Saturday or Sunday. Some USPS and Residential methods may be delivered on Saturdays.
  7. offers Canadian shipping options but this may take additional processing time.
  8. All orders shipped within California and Virginia will be charged state sales tax.
  9. All Brokerage, Customs and Duty charges are to be paid by the recipient of any shipment. UPS & FedEx ground services to Canada will include a brokerage fee. Failure to pay all charges from FedEx or UPS will result in an outstanding balance with FedEx or UPS and may result in legal action.
  10. UPS Ground - 1 to 7 business days + 1 to 2 business days to process the order.
  11. UPS 3 Day Select - 1 to 3 business days + 1 to 2 business days to process the order.
  12. UPS 2nd Day Air - 1 to 2 business days + 1 to 2 business days to process the order.
  13. UPS Next Day Air - Delivery within 1 business day + 1 to 2 business days to process the order.
  14. FedEx Express Saver - 1 to 4 business days + 1 to 2 business days to process the order.
  15. FedEx 2nd Day Air - Delivery within 2 business days + 1 to 2 business days to process the order.
  16. FedEx Overnight - Delivery within 1 business day + 1 to 2 business days to process the order.
  17. USPS shipping methods are not time definite or guaranteed. If you need a package by a certain date you must choose a date definite method from FedEx or UPS.
  18. USPS First Class Mail - 1 business day to 4 weeks + 1 to 2 business days to process the order.
  19. USPS Parcel Post - 1 business day to 4 weeks + 1 to 2 business days to process the order.
  20. USPS Priority Mail - 1 business day to 2 weeks + 1 to 2 business days to process the order.
  21. USPS Express Mail - 1 business day to 1 weeks + 1 to 2 business days to process the order.
  22. USPS - APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks + 1 to 2 business days to process the order.
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